A Process built from 20 years of experience
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VIP Playbook
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VIP is a luxury experience
Why, and how VIP should be presented to ensure you dont enter a race to the bottom.
Operational Best Practice
Designing your operations for upsell, The Arrival Process, Presentations & Communication Basics
Technology
Selecting a booking system, Using Data Effectively, and managing payments.
Sales, Marketing & Promotion
Thriving during a slow season, how to make sure promoters work for you, and more.
Assign Staff and Manage Bookings
Managers can assign their team to tables and bookings in a single tap at the start of the night. Every order is linked to the user, making reporting on upsells effortless. Changes in assignments and communicated through notifications to keep everyone on the same page as changes are made in service.
Manage Guests
Table guest-lists and relevant information are synced between bookings and operations to reduce reliance on spreadsheets. History, preference and notes are available to staff so that they can be as personable as possible.
Organise Spends
Lifetime and average spends are tracked across all visits and sites to help teams identify their VIPs and anticipate their needs.
Announce Arrivals
As a guest checks in at the door, assigned staff know instantly and can be prepared. Package inclusions, bottle or set-up preferences can be actioned instantly removing package inclusion printouts and manual spend calculation, ensuring the table is ready by the time the guest reaches it.
Organise Bookings
Bookings specifically designed for VIP. Packages, event information, table availability and guest-list sync with actual inventory to reduce miscommunications between bookers, and operations staff. Customers are kept informed of changes to their booking through email, SMS or wallet notifications.
Sell Booths Online
Events, packages & table availability can be made public so guests can browse and book events online. DQ handles deposits and guest-lists up front, so the venue has everything they need to approve or decline a booking and conversion rates are maximised. Customers are given the first class experience they would expect with wallet passes, white label notifications and more.
Comprehensive Data
Guest data is compiled across bookings, service and more to ensure that every experience is optimised. Unlike traditional POS and bookings systems, DQ is a vertical platform spanning the full breadth of the customer experience and collecting guest data at every step.
Promoter Management
Venues that work with promoters can simplify communication and bookings through DQ. A promoter can sell tables and events, manage their bookings and stay updated on their guests’ experience in the venue.
